Home - Comsoft Creative Solutions

QNE Software

UBS Software

Hardware & Technical Support

- About Us -

Comsoft Creative Solutions is an Information, Communication & Technologies (ICT) consultancy company. It was establish in year 2003. Our mission is to provide excellent products and services to cater to all small and medium enterprises, and to furnish with user-friendly and useful product solution in business software and technical functions.

We provide all range of Business Solutions software, Training, Maintenance Service, and Hardware Integration & Network Solution Product. The key product focus includes Accounting software, Inventory, Payroll, Point-of-Sales and Time Attendance System.

With a winning combination of hardware and software exactly tailored to what your company requires, our technical and software support team are well integrated, so that there is absolutely no deferring of responsibility, and will co-operate to provide you the best possible service and allow you to gain the greatest value of all. To deliver a successful total solution to users, we always believes in listening to users’ feedback and coming back with solutions that put the users in control of the product.

Comsoft Creative Solutions was in ICT industry, our focus is as a unique One Stop Solution Provider in the market to provide an implementation and unlimited support to our clients. However, the technology changes every now and then, we have to put ourselves in front, so than we are always keep in touch with hi-tech.

Our Awesome Partner

Providing Full range of IT products & Accounting Software Solutions

Professional Consultancy

We give for your business.

Support

Our support programs include for you.

Our company offers several alternative accounting software solutions, professional consultancy and support programs.

IT Support & Maintenance Services

COMSOFT is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. We provide assistance and on-site support for your hardware, network equipment and peripheral products to reduce equipment downtime and increase user productivity. This is particularly important to your business operations.

The service includes remote diagnosis and support, as well as on-site hardware repair. From repairing of laptop and desktop hardware to software upgrades, and network infrastructure implementation. We specifically provide repair services for all sort of your IT essentially needs right to your doorstep.

For software products we covered remote technical support and access to software updates and patches. Updates for selected software products are included, as they are made available from the original software manufacturer.

Quick Turnaround Time

Our core values are focused on being flexible, quick, and responsive to your IT repair needs.

We’ve built a streamlined process that enables us to get back to you within 24-48 hours with either a proposal or a quotation for your project.

Evaluation and Diagnosis

We offer FREE evaluations and we will work with you to determine what the next steps are. We can do this through an extensive evaluation process, including tests and procedures, as well as diagnostic studies.

The initial visit is crucial in determining the correct diagnosis for your IT system problems.

Trusted Partner

As a trusted partner, we help you with repair services for all sorts of your IT essential needs. We will guide you through the entire process from beginning to end, ensuring that every detail is addressed and accounted for in order to deliver a quality service to meet your needs.

what we provided

IT Services

Supply and installation of a variety of different kinds of desktop systems, workstations and servers

Comprehensive maintenance services including the option of annual maintenance contracts which address problems instantaneously and prevent downtime.

Comprehensive maintenance services for all important IT ingredients like desktop computers, servers, network components including LAN and WAN.

Perform a periodical hardware health check and recommendations regarding future upgrades.

A rapid answer to emergency hardware, software supply and maintenance service by calls or remotely.

For more complicated issues, we will be deployed on-site to resolve the issue and offer computer repair services.

Hardware Maintenance

Cover labour, parts and advanced hardware replacement but exclude OS & software support

Spare Part

Supply of spare part hardware only as per customer enquiry.

Comprehensive Maintenance

Similar to hardware maintenance including additional selected software and OS support.

On-Demand

And adhoc incident call diagnosis based on best effort.

Your One-Stop Hardware Supply and Maintenance Service Provider

CONTRACT BASED MAINTENANCE

A service maintenance contract is an agreement between a company and a maintenance service provider. It specifies the terms and conditions of the agreement between the two parties.

Customizable Service Contract able to meet your needs with specific option on response-time, repair commitment and coverage-windows.

We understand that all companies are unique and have individual systems that are personalized to their needs. Hence, the policy of customizing each company’s computer support contract to meet their specific needs.

WITH OUR contract based MAINTENANCE PLAN, YOU CAN EXPECT THE FOLLOWING FEATURES & BENEFITS:

Immediate Responses

Whenever a problem arises, our team will be able to offer immediate assistance via Remote Desktop Support, issues can be solved remotely. For more complicated issues, we will be deployed on-site to resolve the issue and offer computer repair services.

Scheduled on-site support & management

Scheduled on-site support & management by dedicated from our technical team

ACCOUNTING SOFTWARE SUPPORT MAINTENANCE SERVICE

We have more than 20 years of experience in QnE software and UBS software.

We are committed to 4 hours of responses time during office hour. Our support is done by telephone and online remote access via Ultraviewer or AnyDesk.

We can assist you with

- Type of Services -

Contract based maintenance support

Immediate Responses:

Priority rapid response to all reported software issue, our team will be able to offer immediate assistance via Online Remote Support, issues can be solved remotely.

Dedicated support personnel:

Faster and trusted services by dedicated support personnel. Because we believe in providing quality and quick support service to ensure business operation runs in efficient manner.

Support coverage Off-site / On-site

Email & phone support
Remote support
On-site support

Ad-hoc one time support

On Demand/Ad-Hoc Support is one we offer to our client which has no commitment nor contract or limitation. This is like charge per support session on hourly basis.

Reported issue is based on first come first serve basis and by scheduled time only.

Software Training

Based on your needs we can accommodate and tailor training online or on-site at your office.

The training includes step by step instruction on how to properly set up and record transactions.

We offer “live” hands on data entry into Accounting System.

Get In touch

Whatsapp & weChat

COMSOFT CREATIVE SOLUTIONS

Address 167, 1st Floor, Jalan S2 B22, 70300 Seremban

Email sales@comsoftcs.com

Fax 606 – 601 6898

OFFICE HOUR : 9AM – 6PM (MON – FRI), 9AM – 1PM (SAT). CLOSED ON SUNDAY & PUBLIC HOLIDAY.